Frequently Asked Questions

Do you require a deposit prior to booking an appointment?

Yes - we require a non-refundable retainer in order to secure your appointment for both makeup and photography. Your appointment is not confirmed until the retainer is received.

How do I book my appointment for makeup?

You may easily book your appointment online. Once you select your service, a retainer is required to secure your appointment. The remaining balance must be paid at the time of your appointment.

What are your service hours? Can I book a same day appointment?

We are open Saturdays and Sundays from 9am-4pm. On Wednesdays-Fridays we operate for private appointments only. If you would like to schedule an appointment outside of our available times, then an additional fee will be required. We do not take same day appointments.

For payment, what payment options are available?

We accept Apple Pay, Zelle, Square for credit/debit cards, and cash. We are also happy to send invoices for business purposes upon request. Your invoice must be paid prior to your appointment. Gratuity is graciously accepted, but not required. Please note if a card declines, the client engages in fraudulent payments, or the client refuses to pay any fees, they will be blocked from any future bookings with Jennifer J. Artistry - no exceptions. Legal action may also be taken at the cost of the client.

How long is my Makeup appointment and when can I book my appointment?

A full makeup application can take up to 90 minutes. Make sure when you book your appointment that you allocate your time appropriately. You can book your appointment up to 90 days in advance. Should you need more immediate attention, please send us an email to jennifer@jenniferjartistry.com (additional fee may apply).

What happens if I am late?

Communication is key. Please let us know as soon as possible if you are running late for your appointment. We do understand traffic delays and unforeseen circumstances may occur. We offer a 15 minute grace period, if you show up after the grace period, a fee of $25 will be charged to your final payment.

How do I reschedule my appointment?

Again, communication is key. Please let us know that you would like to reschedule your appointment. We require at least a 48-hour notice to reschedule your appointment.

How do I cancel my appointment? What if I do not show up for my scheduled appointment?

You may cancel your services at any time however; you will forfeit your retainer. If you do not show up without any notice within 48 hours of your booked appointment, you will forfeit your retainer and any payments made to Jennifer Jackson at Jennifer J. Artistry. You will also be charged 100% of the remaining balance with the card on file. Your payments are not transferable to any future makeup services and will be required to pay a new retainer for a new appointment date.

Do you offer discounts or referral rates?

No, we do not offer any discounts and all services and rates final and non-negotiable.

Do you travel outside of Atlanta?

Yes, we do offer travel services. Feel free to submit an inquiry to discuss more about your request. Please keep in mind that we are adhering to the current pandemic as safety is our main priority.

How should I prepare for my Makeup appointment?

Please come to your appointment with your face clean of makeup, mascara, and eyeliner. If you are unable to clean your face prior to your appointment, it will be removed with a makeup wipe. You are welcome to use your personal skincare before your appointment. Your skin will be prepped for the makeup application by using products provided in our kit. If you have any special concerns regarding the health of your skin, eyes, or lips, such as allergies or a health condition, please reach out prior to your appointment to let us know so that we can best accommodate you. You are welcome to come to your appointment with eyelash extensions for your special occasion. Please note, if you are wearing eyelash extensions, we do not apply false eyelashes or use eyeliner.

Do you offer eyebrow grooming?

At this time, we do not offer eyebrow tweezing, threading, and waxing. Please have your eyebrows groomed to your liking regarding hair removal. If you plan to have your eyebrows waxed or threaded before your makeup appointment/special occasion, it is recommended trying it at least one time prior to your appointment or special day.

What if I do not have a makeup look in mind?

I will ask you many questions in order to create a custom look for you. If you have any ideas of how you'd like your makeup to look, and feel free to show inspiration pictures.